This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Our 'Pleats Please Pant' are restocked We are currently *Sensing Love* with 20% off on selected products FREE SHIPPING IN INDIA COD available

FAQs

Company information

How are Sensing clothes different from regular clothes?

How are Sensing clothes different from regular clothes?

At Sensing, we take into account how people may feel about their skin and their bodies. It’s why all our clothes are versatile, breathable and allows you to move freely.

We design them to be kinder to your skin and the earth they’re going to go back in. The fabrics are pH balanced, odour neutralising and created by blending botanical plant fibers. It is also tested for harmful substances and certified to be safe by OEKO-TEX (Standard 100).

Orders & Shipping

Will I be charged duty after my item clears customs for international orders?

Will I be charged duty after my item clears customs for international orders?

If you live outside India, that is in countries like the US, UK, UAE, Europe or Canada; your final orders include taxes and shipping cost only. It does not include the delivery duty charges. You will be prompted to pay the duty by the courier service once your order crosses a border.

Do you charge foreign transaction fees for international transactions? If yes, can it be refunded?

Do you charge foreign transaction fees for international transactions? If yes, can it be refunded?

All prices on the store are reflected in INR and can be changed to your preferential country currency, through the currency converter. 

Any transaction fees charged to you, will be collected by your bank and are not under our control. Hence we cannot provide a refund for these fees.

How can I track my order?

How can I track my order?

You can login to your Sensing account and track your order under order history.

The other option incase you checked out as a guest; is to go to the delivery information section in the footer, that leads to the tracking page.

Can I edit/cancel after placing the order?

Can I edit/cancel after placing the order?

Yes you can edit or cancel your order only within 6 hours of placing the order.

Returns & Exchanges

What is your Return and Exchange policy? (India & Worldwide)

What is your Return and Exchange policy? (India & Worldwide)

We ship in India with a one time 12 day return and exchange policy

We ship worldwide too. Currently we do not accept exchange on international orders.

Read more

Can I exchange/return the care bags?

Can I exchange/return the care bags?

Our care bags are not eligible for return/exchange.

How can I exchange my product if there are size/fit issues or any product damages?

How can I exchange my product if there are size/fit issues or any product damages?

You can write to us at info@sensingyourskin.com

Please mention your name, tracking number and order id.

You can also go to Return/exchange in the footer to fill a exchange form.

What if I want to cancel my order after placing it?

What if I want to cancel my order after placing it?

Yes you can edit or cancel your order only within 6 hours of placing the order.

How can I get my money back after returning the product?

How can I get my money back after returning the product?

You simply have to make sure the product reaches us undamaged and unwashed (in its original condition) and we will refund the product price back into your account.

Care Bags

Can I gift wrap my product?

Can I gift wrap my product?

At Sensing we take gifting as seriously as you do. Hence we have designed a modern gifting experience for you and your loved ones. 

You can gift pack our products in care bags that can be reused again and again.

What are care bags? Can I purchase them separately?

What are care bags? Can I purchase them separately?

These are bags that care to do more than pack your product, hence they are called care bags.

Each Care bag is :

• Tear resistant

• Water resistant

• Antibacterial 

• Recyclable

Yes, these can be purchased separately.

What is the care bag made of and why does it wrinkle so much?

What is the care bag made of and why does it wrinkle so much?

The bags are made up of recycled house wrap and PET bottles.

It is intentionally designed to reflect human imperfection, wrinkle and age just like skin.

How can I reuse the care bags?

How can I reuse the care bags?

It can be reused to store/carry/protect/organize items like clothes, medicines, electronic devices, or important documents.

Can I wash and machine dry the bag?

Can I wash and machine dry the bag?

Yes, It can be hand washed with cold water.

Do not bleach / machine wash or dry / iron.

Can I add a gift message along with the care bags?

Can I add a gift message along with the care bags?

At Sensing, your thoughts matter as much as the act of gifting. You can add a gift message (20 word limit) in the checkout cart under "Is this a gift?".

Bulk order

What qualifies as Bulk order?

What qualifies as Bulk order?

Bulk gifting are purchases that include more than 9 items from our store. This could be gratitude gifts for friends, matching outfits for families or uniform orders for teams of 9 people or more.

Do you customize clothes as per requirement?

Do you customize clothes as per requirement?

Currently we don't provide customisation of clothing.

How do I initiate my bulk order requirement?

How do I initiate my bulk order requirement?

Just write to us your requirement at info@sensingyourskin.com

Do not forget to mention your name, special purpose of order, delivery address, quantity, size, color.

This will help us help you faster.

20% off on selected items

Cart

No more products available for purchase

Your cart is currently empty.